Shipping policy

At a glance

🚚 Free standard shipping	Orders over AU$59
📦 Standard shipping fee	AU$10 flat rate (orders under AU$59)
⏱ Order processing	1–2 business days
📬 Standard delivery	3–15 business days via Australia Post
🗺 Delivery region	Australia only

Last updated: 30 June 2026 · Thank you for shopping with Hiyori & Mochi. This policy explains how and when we dispatch and deliver orders placed through www.hiyorimochi.com.au. Please read it alongside our Terms of Service and Refund Policy.

Where we ship

We currently ship within Australia only. We do not offer international shipping at this time.

Shipping costs

Free standard shipping on all orders over AU$59.
Orders under AU$59 — a flat standard shipping fee of AU$10 applies.

All prices are in Australian Dollars (AUD) and include GST where applicable. The shipping options and final cost will be displayed at checkout before you complete your order.

Order processing and dispatch

We aim to process and dispatch orders within 1–2 business days of receiving your order. Orders placed on weekends or public holidays will be processed on the next business day.

During sale periods, promotions or peak times (such as Christmas and end-of-financial-year), dispatch may take a little longer. We appreciate your patience.

Delivery times

We ship using Australia Post. Once dispatched, estimated delivery times are:

Standard delivery

3–15 business days

via Australia Post

Express delivery

1–3 business days

via Australia Post Express

Metropolitan areas are usually faster; regional and remote areas may take longer. Delivery time frames are estimates only and are not guaranteed, as delivery is handled by Australia Post and may be affected by factors outside our control.

Order tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your delivery. Please allow up to 24 hours for tracking information to update after dispatch.

Incorrect or incomplete addresses

Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders delivered to an incorrect address provided by you. If a parcel is returned to us due to an incorrect address or failure to collect it, additional postage may be required to have it re-sent.

If you notice a mistake in your address, please contact us at info@hiyorimochi.com.au as soon as possible. We will do our best to update it before dispatch, but cannot guarantee changes once an order has been processed.

Lost, delayed or damaged parcels

If your order has not arrived within the estimated delivery time, please first check your tracking details and any safe-drop or collection notices. If you still cannot locate your parcel, contact us at info@hiyorimochi.com.au and we will work with Australia Post to resolve the issue.

If your order arrives damaged, please contact us within a reasonable time with photos of the damaged item and packaging. We will arrange a replacement or refund in accordance with our Refund Policy and the Australian Consumer Law.